Neighborhood Falmouth Job Descriptions

Manager of Operations

The Manager of Operations manages the day-to-day activities of Neighborhood Falmouth (NF), the nonprofit, membership organization dedicated to helping Falmouth Seniors age in place. Neighborhood Falmouth provides information and services to help members (currently about 130) live independently, safely, and comfortably for as long as possible in their own homes. Services to members, largely provided by volunteers, include transportation; assistance with home maintenance, use of technology, and managing household finances; social activities; finding sources for nutritious meals; and other needs identified as needed by the membership.


Reporting to and working closely with the NF Executive Director, the NF Manager of Operations will be responsible for financial, marketing, infrastructure, and general administration, as well as development (fundraising) support and all other duties and responsibilities as assigned, including:


Marketing and Development Management and Support

  • Manage NF’s fundraising database (Donor Perfect Online)– including data entry, retrieval, uploading letters, creating online giving forms, as well as using NF’s volunteer management database Helpful Village

  • Implement the annual Marketing Plan, including creating regular social media posts, and designing print ads, and increasing the NF photo library 

  • Manage the creation, production, and distribution of the print and email monthly NF Newsletter, recruit guest writers for the newsletter and Silver Threads (Falmouth Enterprise) columns

  • Update the NF Website 

  • Update and reprint annual membership and volunteer recruitment brochures


Office Management and Support

  • Print and mail acknowledgement letters, member renewal notices, event invitations

  • Evaluate office infrastructure, hardware, and software, (including phone system, document sharing software, computers and annual insurance policies)

  • Manage compliance with policies regarding information security, document retention, conflict of Interest, and the like

  • Order office supplies, schedule board meeting conference room space


Financial Management

  • Receive and record income using QuickBooks and Donor Perfect

  • Balance bank statements, reconcile income across databases, work with NF Accountant and or Treasurer when necessary

  • Oversee distribution and documentation of NF’s Membership Assistance Fund 


Membership and Project Management 

  • Share responsibility with the Executive Director for conducting prospective member interviews

  • Organize social activities and programs of interest to the membership and the community, including Meet for Lunch outings

  • Update NF’s Service Providers list

  • Print and distribute periodic member and volunteer surveys (with Director of Volunteers, and Membership, and Volunteer Committees), and other projects as they arise


Board of Directors and Board Committees Support

  • Prepare or collect monthly Board meeting documents in preparation for monthly board meetings

  • Attend monthly Board meetings

  • Provide office support for Board Committee activities 


Qualifications Desired

Fluency with Microsoft Office programs, fundraising databases, Quickbooks, Mail Chimp/Constant Contact and social media required. Bachelor's degree, management, and training or experience in a community-based not-for-profit organization desired. Must be well organized with a commitment to timely follow-through and have good communication skills. The position requires an enthusiastic, positive, customer-focused approach to providing services. Knowledge of local services, elder affairs, and/or the Falmouth community desired. 


Hours and Benefits

The Manager of Operations is a full-time, position. Benefits include paid holiday, vacation, and sick time. Salary is commensurate with experience.


Interested individuals should email cover letter and resume to, and put the job title in the subject line. Please no phone calls.


Neighborhood Falmouth does not discriminate on the basis of age, race, gender, religion, or sexual orientation.