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NF Staff Job Descriptions 

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DIRECTOR OF NEIGHBORHOOD FALMOUTH

The Director of Neighborhood Falmouth is the senior position in Neighborhood Falmouth (NF), the nonprofit, membership organization dedicated to help Falmouth Seniors age in place. The Director, along with the Board of Directors, has an active role in developing the vision and strategic direction of the organization. Neighborhood Falmouth provides information and services to help members live independently, safely, and comfortably for as long as possible in their own homes. Services to members, largely provided by volunteers, include transportation; assistance with home maintenance; help with technology; managing household finances; coordinating social activities; and other needs as identified by the membership. 

 

Reporting to and working closely with the NF President and Board of Directors, the Director will: 

Leadership 

  • Lead the organization to maintain and improve NF’s execution of its mission  

  • Serve as the public “face” to the community at large 

  • Recommend and implement short- and long-term operational solutions and programs to support the organization and its mission

  • Assure that NF is a diverse, equitable, and inclusive organization at all levels 

  • Participate in Massachusetts Village meetings and collaborate with Massachusetts Village leaders and Village to Village staff 

 

Management & Financial

  • Hire, train, supervise, and mentor the organization’s staff 

  • Full responsibility for the NF daily operations

  • Provide support to board committees and attend committee meetings when requested

  • Manage the distribution and documentation of NF’s Membership Assistance Fund

  • In conjunction with the PR Committee, create and implement the annual marketing plan

  • Oversee compliance with policies including but not limited to information security, document retention, conflict of Interest, harassment and others 

  • Develop and manage the NF budget in collaboration with the NF Treasurer 

  • Receive and record income using QuickBooks and Donor Perfect

  • Balance bank statements, reconcile income across databases, work with NF Accountant and/or Treasurer on financial matters as necessary

  • Prepare monthly financial statements

 

Membership 

  • Oversee and participate in prospective member interviews  

  • Track and resolve member service issues

  • Evaluate member requests for new services 

  • Manage the member waitlist

  • Host NF sponsored member and volunteer events, such as the monthly lunch out  and fundraising events  

  • Step in from time to time as needed, to fulfill a member request

 

Board of Directors 

  • Regularly meet with Board President 

  • Meet with Executive Committee and Board Committees, as requested

  • Develop monthly board meeting agenda with Board President 

  • Attend monthly Board meetings 

  • Provide monthly reports to the Board on the activities of the organization 

  • Take an active role in Board recruitment 

  • Review monthly financial statements with the Treasurer 

 

Development 

  • Support the Development Committee with the development and implementation of the development plan

  • Actively participate with the various committees in organizing all fundraising efforts and events, including planning the annual fundraiser and the annual meeting

  • Write and produce appeal and acknowledgement letters  

  • Support the Development Committee in the application for sources of income beyond membership fees

  • Support the cultivation of prospective and current donors  

  • Collaborate with internal and external resources on development activities

 

Qualifications Desired 

Bachelor's or Graduate degree, plus experience in all aspects of managing a small organization; collaborative, enthusiastic, positive, customer-focused approach to providing services; demonstrated success in building effective relationships and participating in outreach activities.  The candidate must be well organized with a commitment to timely follow-through; strong written and verbal communication skills, negotiation skills; respect for member privacy and confidentiality regarding the business of NF and have experience managing staff, finance and office operations.  Proficiency in Microsoft office applications is a must.  Knowledge of local services, elder affairs, and/or the Falmouth community would be desirable.  Prior experience with Customer Relationship Management systems is strongly desirable.

 

Hours and Benefits 

The Director is a full-time position. Benefits include paid holiday, vacation, and sick time.  Some after-hours event attendance is required.   Salary is commensurate with experience. 

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VOLUNTEER SERVICES COORDINATOR

The Volunteer Services Coordinator performs a pivotal role for Neighborhood Falmouth (NF), the nonprofit, membership organization dedicated to help Falmouth Seniors age in place. Neighborhood Falmouth provides information and services to help members live independently, safely, and comfortably for as long as possible in their own homes. Services to members, largely provided by volunteers, include transportation; assistance with home maintenance; help with technology; managing household finances; coordinating social activities; and other needs as identified by the membership. 

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Reporting to and working closely with the Director of Neighborhood Falmouth, the Volunteer Services Coordinator develops plans to recruit and retain volunteers to enable the organization to carry out its mission. They will work with volunteers and members to ensure tasks are well-matched and meeting expectations, and will perform other office-related duties and responsibilities as needed, including:

 

Volunteer Recruiting and Engagement

  • Monitor volunteer recruitment activities, including newspaper and online advertising, brochure placement and community outreach, and suggest new avenues and events for recruitment

  • Follow up all volunteer inquiries to ensure efficient processing and onboarding of new volunteers

  • Identify and engage volunteers who are interested in helping with office tasks, mailings and event setup and cleanup as well as those providing direct member services

  • Implement established programs and activities, including social and training opportunities, to keep volunteers engaged

  • Identify opportunities for joint member/volunteer social activities and recommend new or enhanced programs and communications

 

Member Services Fulfillment

  • Ensure that member requests are correctly posted to Helpful Village software for volunteer accessibility

  • Monitor requests and follow up if a member request remains unfulfilled

  • Send twice-daily emails with updates and encouraging messages to volunteers

  • Step in, from time to time as needed, to fulfill a request

 

Administrative and Office Support

  • Answer phone calls on assigned coverage days and provide backup on other days as necessary

  • Become familiar with general office operations and functions sufficient to provide backup support and respond to inquiries in the absence of the Office Manager or Director of Neighborhood Falmouth

  • Share responsibility for prospective member interviews as requested from time to time

 

Board of Directors

  • Attend monthly meetings of the Board’s Volunteer Committee

  • Working with the Volunteer Committee Chair, develop and provide monthly service and other reports, offering suggestions for improvements

  • Support the work of the Volunteer Committee Chair and implementation of new programs and policies

 

Desired Qualifications

Fluency with Microsoft Office, email, Mail Chimp/Constant Contact, social media and database software is required. Must be well-organized with a commitment to timely follow-through and respect for member privacy. The position requires an upbeat, enthusiastic and collaborative approach to providing services, a positive, sensitive attitude toward aging, and success in building effective relationships and participating in outreach activities.

 

Hours and Benefits

The Volunteer Services Coordinator is a part-time position requiring 20-25 hours per week. Hours are flexible with a strong possibility of some remote working from home. Benefits include holiday, vacation and sick time. Salary is commensurate with experience.

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OFFICE MANAGER

The Office Manager oversees the day-to-day administrative activities at Neighborhood Falmouth (NF), the nonprofit, membership organization dedicated to helping Falmouth Seniors age in place. Neighborhood Falmouth provides information and services to help members live independently, safely, and comfortably for as long as possible in their own homes. Services to members, largely provided by volunteers, include transportation; assistance with home maintenance; help with technology; managing household finances; coordinating social activities; and other needs as identified by the membership. 

Reporting to and working closely with the Director of Neighborhood Falmouth, the Office Manager will be responsible for marketing, development, membership, and general administrative support as well as other duties and responsibilities as assigned, including:

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Marketing and Development

  • Manage NF’s constituent database (Donor Perfect Online) including data entry, retrieval, uploading acknowledgement and appeal letters, and creating online giving forms 

  • Support implementation of the annual Marketing Plan including but not limited to creating social media posts, placing print ads and increasing the NF photo library

  • Working at the direction of the Chair of the Publicity and Communications Committee, manage the creation and production of the NF monthly newsletter, both print and email

  • Support the Director and Event Committee in all aspects of preparation, solicitation, record keeping and acknowledgements for the annual fundraising event

  • Update the NF website as requested

  • Annually review member and volunteer recruitment brochures and reprint, update or revise as necessary

  • Support and participate in major mailing efforts, including Gala invitations and annual appeals 

 

Office Administration and Support

  • Maintain office supplies and order as necessary

  • Schedule meeting space for Board Meetings and Committee Meetings and maintain NF calendar

  • Answer phone calls on assigned coverage days and provide backup on other days as necessary

  • Process vendor payments and maintain financial files

  • Become familiar with Volunteer Services and other functions sufficient to provide backup support and respond to inquiries in the absence of the Volunteer Services Coordinator or Director of Neighborhood Falmouth

  • Process vendor payments and maintain financial files

  • Share responsibility for prospective member interviews as requested

  • Share responsibility for retrieving and opening mail and making bank deposits

 

Membership

  • Support the Member Services and Activities Committee (MSAC) in organizing activities and programs of interest including the monthly Lunch Out, new member receptions and others

  • Share responsibility for prospective member interviews as requested

  • Update NF’s Service Providers list 

  • Provide organization and support production and distribution of all documents required for the Annual Meeting of Members

  • Step in, from time to time as needed, to fulfill a member request

 

Board of Directors and Committees

  • Print and distribute periodic member, volunteer and other requested surveys 

  • Collect Board meeting documents in preparation for monthly meetings

  • Support Committee work and implementation of new programs or policies as may be requested from time to time

  • Help ensure that essential communications to members and volunteers take advantage of all available avenues including social media, daily emails to Volunteers and others 

 

Desired Qualifications

Fluency in Microsoft Office, email, Mail Chimp/Constant Contact, social media and database software is required. Must be well-organized with a commitment to timely follow-through and respect for member privacy. The position requires an upbeat, enthusiastic and collaborative approach to providing services, a positive, sensitive attitude toward aging, and success in working collaboratively.

 

Hours and Benefits

The Office Manager is a part-time position requiring 20-25 hours per week. Benefits include holiday, vacation and sick time. Salary is commensurate with experience.

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