NF Staff Job Descriptions 

EXECUTIVE DIRECTOR 

 

The Executive Director is the leader of Neighborhood Falmouth (NF). In addition to managing the day-to-day activities of the nonprofit, membership organization, he/she has an active role in developing the vision and strategic direction of the organization. Neighborhood Falmouth provides information and services to help members (currently about 100) live independently, safely, and comfortably for as long as possible in their own homes. Services to members, largely provided by volunteers recruited by the Executive Director, include transportation; assistance with home maintenance, use of technology, and managing household finances; social activities; finding sources for nutritious meals; and other things identified as needed by the membership.

 

Reporting to and working closely with the NF President and Board of Directors, the Executive Director’s responsibilities include:

 

Leadership

  • Leading the organization, seeking to maintain and improve NF’s execution of its mission. 

  • Serving as the public “face” to the community at large, as well as to members, volunteers, and financial supporters, both current and potential. 

  • Determining, recommending, and implementing short- and long-term strategies to support the mission.

  • Participating in MA Village meetings and collaborating with MA Village Executive Directors and Village to Village staff.

 

Administrative

  • Organizing services, activities, and referral databases that will attract and retain NF members

  • Organizing social activities and programs of interest to the membership and the community.

  • Conducting new-member interviews and maintaining updated files on members’ needs, interests, and emergency contacts.

  • Assuring on-going quality of member satisfaction through measurement and reporting.

  • Recruiting, vetting, and training volunteers to assist members.

  • Defining and helping to fill, if possible, gaps in services for elder members of the Falmouth community. 

 

Fiscal

  • Organizing and overseeing annual fundraising efforts and events; applying for sources of income beyond memberships, such as foundation grants.

  • Managing the NF budget in collaboration with the NF Treasurer.

  • As budget allows, hiring, training, supervising, and mentoring additional office staff.

 

Board of Directors

  • Assisting NF Board committees with marketing Neighborhood Falmouth to community members age 50 and over. 

  • Providing reports to the Board on the activities of the organization on a monthly basis.

 

Qualifications Desired

Bachelor's degree and training or extensive experience in elder affairs, or experience in administration of community-based not-for-profit organization; enthusiastic, positive, customer-focused approach to providing services; demonstrated success in building effective relationships and community outreach; well organized with a commitment to timely follow-through; strong communication and negotiation skills; office management and database experience. Social work and/or business experience would be valuable. Knowledge of local services and the community strongly desired.

 

 

Neighborhood Falmouth does not discriminate on the basis of age, race, gender, religion, or sexual orientation.

 

 

COORDINATOR OF VOLUNTEERS

 

Working closely with the Executive Director, the Coordinator of Volunteers provides logistical support to the organization and volunteers.

 

Overview

Coordinates all requests directly with the volunteer, updating the Helpful Village database and tracking responses.  

 

Duties

  • Promotes good will and incentive to the volunteers by being available to explain the process if necessary, discusses concerns that volunteers may have, provides direction and advice to volunteers, troubleshoots mix-ups, personality conflicts and other problems that may arise.

  • Tracks volunteer vacations and days unavailable. Promotes NF mission by spreading the word. 

  • Acts as liaison for the volunteers to the Executive Director Must have capability to conduct one’s self in a calm manner and work well with a diverse group of staff and volunteers.

  • Answers phones at mutually agreeable time suggested by the Executive Director.

  • Generates a report on the status of requests and general volunteer participation to the board on the third Thursday of each month.

  • Attends recruitment and various social events hosted by NF. Keeps statistics of requests and supplies report at end of year, and sometimes interim reports.

 

Requirements

  • Must have great attention to detail, be aware of geographic concerns, and understand the needs and personalities of the volunteers as well as the members.

  • Ability to look ahead and see the big picture.

  • Excellent organizational and planning skills.

  • Knowledge of technology, computers, and software

 

Hours and Benefits

Twenty-five hours per week or as extended by the Executive Director.  Position includes earned vacation and sick leave.

 

Neighborhood Falmouth does not discriminate on the basis of age, race, gender, religion, or sexual orientation.

 

DATABASE & MARKETING MANAGER

 

Neighborhood Falmouth (NF) is a nonprofit membership organization dedicated to providing information and services so that Falmouth Seniors can stay safely and comfortably in their own homes for as long as possible.  

 

Working closely with the Executive Director, the Database and Marketing Manager provides administrative support to the organization and the Executive Director.

 

Duties

  • Data entry, data extraction, and simple data requests from two office databases: 1) a fundraising donor database (DPO- Donor Perfect Online), and 2) a volunteer management database (HV- Helpful Village) in order to create acknowledgement letters, invitation lists, member and volunteer lists, membership renewal lists, and the like

  • Help create the Neighborhood Falmouth monthly newsletter, including using Mail Chimp email software to mass email the NF community

  • Help arrange groups of volunteers to staple together and stuff the newsletter into envelopes, work at events, and participate in other office and organization activities.

  • Share phone answering and customer service duties with others in the office

 

Requirements

  • Ability to interact pleasantly, tactfully, and appropriately with people. 

  • Positive attitude toward aging.  

  • Efficient office skills including oral and written communication, database operation, some basic computer design skills. paper and digital file management. 

  • An interest in customer service and problem solving.

  • Ability to evolve skills and duties as the organization matures and circumstances change.

 

Other Desirable Skills

Familiarity with Falmouth community and services; good personal organization; comfort on social media and with website updates. Experience working with volunteers, the elderly, and/or an interest in fundraising a plus. 

 

Hours and Benefits

Ten hours per week or as extended by the Executive Director.  Position includes earned sick leave.

 

Neighborhood Falmouth does not discriminate on the basis of age, race, gender, religion, or sexual orientation.

 

 

VOLUNTEER RECRUITER 

 

Neighborhood Falmouth (NF) is a nonprofit membership organization dedicated to providing information and services so that Falmouth Seniors can stay safely and comfortably in their own homes for as long as possible.  Much of the work with members is carried out by a corps of dedicated volunteers.  

Overview

Under the direction of the Neighborhood Falmouth Executive Director, the Recruiter of Volunteers develops plans and events to recruit and retain volunteers to enable the organization to carry out its mission.  The incumbent will also continuously work with volunteers to ensure their duties are well matched with their expectations and abilities. 

 

Duties

  • Weekly follow up of current volunteer recruitment activities aimed at recruiting and retaining volunteers including newspaper and online advertising, brochure placement and community outreach. 

  • Continue existing and develop new means to engage volunteers including writing occasional volunteer newsletters, carrying out social and informational events and developing one-on-one contacts. 

  • Develop new opportunities for volunteer participation that will advance NF goals and engage volunteers.

 

Requirements

  • Ability to interact pleasantly, tactfully, and appropriately with people.  Management skills to recognize volunteers’ interests and abilities.  Positive attitude toward aging.   

  • Efficient office skills including comfort with technology, oral and written communication, database operation, paper and digital file management. 

  • Ability to evolve skills and duties as the organization matures and circumstances change.

  • Reporting to the Executive Director, the position involves many matters of members’ personal privacy.  Individual must be discreet, trustworthy, and work well with people, including other staff, volunteers, and NF members.

 

Other Desirable Skills

Experience with people in old age and extreme old age.  Familiarity with Falmouth community and services.  Good personal organization. Social media experience, experience working with volunteers, and/or an interest in fundraising a plus. 

 

Hours and Benefits

Ten hours per week or as extended by the Executive Director.  Position includes earned sick leave.

 

Neighborhood Falmouth does not discriminate on the basis of age, race, gender, religion, or sexual orientation.

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