As of June 1, 2020


Neighborhood Falmouth is exercising caution in our approach to providing in-person services to you, our members.  Our goal is to keep you safe while respecting that your access to health appointments, and other activities is important. We will continue to provide grocery shopping, pharmacy pick-ups, and other essential errands with doorstep delivery, adhering to the same precautions we have been taking during the stay-at-home orders, but will now also provide transportation to medical and personal appointments.

Because the coronavirus has not yet been fully contained, or eradicated, we hope you will be thoughtful about which activities we can do for you, allowing you to remain safely at home, and those which are sufficiently urgent that you need transportation. We are all balancing personal safety and the need for independence.

If you request a ride, we ask you to evaluate your health on the day of the planned trip. Please reschedule your appointment if you are feeling ill, have a cough, or are concerned that you may have been exposed to or contracted COVID-19. In that case, please do not go out. Instead, please contact your physician. We have also requested that volunteers ask about your health before they drive you.

When you are with an NF volunteer, we would appreciate it if you would please follow these requirements:

  • Wash your hands before and after your trip

  • Wear a mask at all times. NF can provide you with a mask if you do not already have one —the volunteer will also wear a mask

  • Avoid touching your eyes, nose, and mouth during the activity

  • Use hand sanitizer when you enter and leave the volunteer’s car. NF is providing volunteers with hand sanitizers for their cars 

  • Members should ride in the back seat

  • Drivers are requested to Increase air circulation as much as possible by opening windows or setting the air ventilation/air conditioning on non-recirculation mode

  • Minimize physical proximity and contact; maintain 6 feet of distance when possible


Review the most recent CDC Guidelines, at: Protect Yourself When Using Transportation


Thank you for your help in adhering to these guidelines to keep our community as safe as possible. We look forward to seeing you again and, over time, to a return to more “normal” interactions. If you have any questions or concerns please call the office.


As of June 1, 2020


NF is grateful for your continued adherence to the CDC safety guidelines as the COVID-19 pandemic continues. Since Governor Charlie Baker has begun to “open up the economy” we need to have a more definite position on NF operations especially as members feel freer to emerge from their homes.


Some guidelines follow below. While these protocols are for everyone’s safety, they may feel somewhat arduous.


As we adjust to this “new normal”, we hope you will keep in mind all the warmth, connection and satisfaction of your “old normal” times helping NF members.

  • When picking up a member, you may escort the member from the door of their home, but do not enter the home if possible.

  • Both volunteers and members must wear a mask when together.  If the member does not have a mask, please supply them with one that you can get from the NF office. Volunteer can keep the extra mask in the car, but must wash it between uses.  If the member refuses to wear a mask, please decline that drive.

  • If possible, the member should be seated in the back seat of the car. Please keep windows slightly open if reasonable.

  • While some members benefit from a volunteer’s “hand on their elbow” when walking, please try and limit the duration of contact that is any closer than 6 feet. 

  • NF will supply volunteers with hand sanitizer to keep in the car, in hopes that both the volunteer and member will use it at the beginning and end of any excursion.  Please wipe down door handles and other areas of the vehicle after any ride with a member. Using gloves is recommended.

  • When grocery shopping for a member, do not enter the home with the packages if the member is able to retrieve the packages on their own.  If it is necessary to enter the home with packages, place them on the nearest counter and ask the member to step away.

  • NF volunteers are beginning to take some members to the grocery store once again. while some members continue to have NF volunteers do their shopping. NF strongly prefers that grocery shopping with members be avoided for a few more weeks. Maintain all safety protocols when in the supermarket.

  • Any money transactions should be performed as safely as possible.